Service Values
Using our own set of Service Values and considering them in all that we do, helps us to stand out amongst the best in our industry. These values are our Company standard and ensure we deliver a quality service that will leave you in no doubt that we are the best for the job – always.
- Be proud of all that you do and achieve.
- Use your knowledge and build upon it.
- Keep it simple.
- Be consistent.
- Rise to a challenge - be positive.
- Be flexible - be prepared to rethink your approach.
- Be reliable, you are part of a team.
- Recognise the needs of others.
- Safety first.
Keep It Simple
We don’t oversell the service; we are cleaning specialists; you expect us to clean and do it well...and we do!
Use Your Knowledge & Build Upon It
We understand you and your needs. Each quotation is provided following a dedicated site visit and meeting with you and/or receipt of site plans (if applicable). We never provide an ‘over the phone’ quote.
Recognise The Needs Of Others
We offer a tailored cleaning service to suit your needs; we have no set criteria to shoe-horn you into! We offer a complete package – to support our contract cleaning service we can also supply window cleaning services, carpet cleaning, sanitary hygiene units, dispensers and much more.
Be Reliable – We Are Part Of A Team
Without fuss, we integrate into your team, working with you not against you!
Be Flexible – We Are Prepared To Rethink Our Approach
Flexible and adaptable – our clients range from single site customers to those with multiple office sites. We have expertise and rise to a challenge! We use our years of knowledge to figure out the best way to resolve a cleaning challenge – no job is too big or too small, too dirty or too difficult.
Safety First
We follow the rules – Risk Assessments and Method Statements, colour coded equipment, health and safety training awareness, insurances, quality standards, to name but a few. We know our staff – full assessments during recruitment, health questionnaires, references, full induction training. Certified to clean – all members of the Industrial and Commercial Team are minimum CSCS qualified, along with specialist certified training from IPAF, PASMA and CSCS Supervisor Training.
Be Consistent
We understand each other – we issue a detailed service agreement that highlights all that we will supply, not what we would like to achieve. The numbers DO add up – we provide clear, scheduled invoices with no unexpected numbers.
Rise To A Challenge – Be Positive
We communicate – we understand that your schedule of requirements may change, or new challenges may arise – talk to us and we will adapt to help you reach your goal.
Be Proud Of All That You Do & Achieve
Our mission is to get your project clean without disruption to you or your project teams; we take pride in your (site’s) appearance!
